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Why isn't my USB to Serial adapter working?

Since the release of Windows XP many laptop manufacturers no longer have a "proper" serial port at the back. Notable exceptions are quite recent IBM Thinkpads and some Dells with the docking station. Instead there are only USB ports. As a result users are finding that a USB to serial adapter is the only way they have to communicate with their CNC machines.

Unfortunately all USB convertors are not created equal, especially if they contain the "prolific" chipset. Devices intended for use at home are now expected to work in the harsh industrial environment, and unfortunately many are not up to the job. Many manufacturers of USB to serial adapters are not 100% compatible and communication to with CNC machines is either unreliable, very slow, or limited to one way transfer.

For a great technical explanation of the differences between "proper" serial ports and a USB convertors, click here.

For laptops we recommend you use a PCMCIA/Express to serial card, they are far superior and often not much more expensive, preferably with some form of isolation. We have several Quatech cards and found them to be very reliable, in addition they have all the required drivers for all versions of Windows.

If you must use a USB device, then we have used Keyspan USB to RS232 adaptor cables - they work great when others just don't >> Click Here or Here and are reasonably priced. We have reports from several users that MOXA are also reliable.

Please take time to watch this video for additional information and resources about USB devices from BB-Electronics. This company sells more robust rugged USB devices (albeit more expensive) much more suited to industrial applications www.bb-elect.com. Often it is worth spending more money initially, than wasting time when you cannot get the USB to work.



Unfortunately it's not as simple as listing USB to RS232 devices that work for one user, because sometimes the same one will not work for another. So whilst we list several options above, there is just no 100% guarantee that any will work with your computer.

Quite often we think that it is well worth the while to buy a secondhand laptop off ebay with a proper serial port. In many cases this would work out cheaper and far more reliable than having to buy things such as USBs or Express cards.